Privacy Policy
At Joe's Tree Care LLC (“Joe's Tree Care”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us through our website (https://joestreecarenc.com) and through direct customer interactions. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you request tree care estimates, emergency storm assistance, or general arboricultural consultations.
1. Information We Collect
When you interact with our website, submit our online free estimate form, or call our dispatch office, we collect information necessary to accurately evaluate your tree care requirements and provide reliable service. This information may include:
- Contact Information: Your full name, telephone number, and email address.
- Property & Job Location: Street address, city, zip code, and parcel access notes in North Carolina.
- Service Details: Tree species, tree height/diameter approximations, proximity to structures or power lines, and emergency status.
- Visual Media: Photographs or videos of damaged or hazardous trees uploaded or sent via MMS to assist in dispatch triage.
- Technical Browsing Data: Standard server logs, IP addresses, browser types, and anonymized website analytics collected via cookies to enhance site functionality.
2. How We Use Your Information
We utilize collected customer information solely for legitimate, direct business operations related to professional tree services:
- Scheduling in-person on-site tree hazard evaluations and preparing detailed written estimates.
- Dispatching bucket trucks, cranes, and ground crews for emergency storm tree removal.
- Coordinating with regional utility companies (such as Duke Energy) or North Carolina 811 underground utility locating services when required.
- Communicating job timelines, crew arrival windows, project updates, and electronic invoicing.
- Assisting homeowners with photographic and written itemized documentation for homeowner insurance storm damage claims.
3. Zero Data Sale or Rental Pledge
Joe's Tree Care LLC has never sold, rented, leased, or traded customer information to third-party lead generation companies, advertising networks, or data brokers, and we never will. Your contact details are used exclusively by owner Joe, our dispatch team, and our field arborists to execute your tree project.
4. Information Security & Data Retention
We maintain administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, or alteration. Form submissions are transmitted using industry-standard SSL/TLS encryption. We retain customer contact and project records only as long as necessary to fulfill arboricultural warranties, insurance compliance, and tax accounting requirements.
5. Third-Party Services & Links
Our website may contain embedded maps (Google Maps) and links to external resources, such as Duke Energy power hazard guidelines or North Carolina Forestry Service advisory bulletins. These external platforms operate under their own independent privacy policies, which we encourage you to review upon visiting.
6. Policy Updates & Your Rights
We reserve the right to update this Privacy Policy periodically to reflect changes in our operational practices or legal standards. Any revisions will be published on this page with an updated effective date. You may request to review, correct, or delete your contact information from our active dispatch database at any time by contacting us directly.
7. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Salisbury office:
Joe's Tree Care LLC
360 Proctor Dr, Salisbury, NC 28147
Telephone: (855) 615-0568
Direct Dispatch: +18556150568
Email: service@joestreecarenc.com
Hours: Monday - Saturday: 7:00 AM - 7:00 PM | 24/7 Emergency Storm Dispatch